Frequently Asked Questions

We follow very strict protocols to protect your family and your business. All our agents receive training specific to reducing the spread of covid including masks and gloves. We are airbnb and vrbo certified as well since we follow such strict measures. As an upgrade option we also offer electrostatic cleaning and sterilization to kill viruses and bacteria.

Absolutely! Though our office hours are Monday through Friday from 9am-5pm our agents are available 7 days a week. Need us in the morning? Need it in the evening after business hours? We are available!

Though we offer the use of our own cleaning supplies we cater to your needs. In order to reduce the spread of bacteria and viruses some homeowners and businesses prefer we use their products. This is not an issue as we are happy to accommodate your needs. We follow strict guidelines to prevent cross contamination with every environment we enter and our strict measures are always in place.

Cleaning services vary depending on the level of service you need. As an example a 1500 square ft home would typically take about 2 hours for a general cleaning. Since everyone lives differently that time can vary from home to home. Our rate is typically hourly and varies based on the needs. We also offer discounts rates for maintaining regular service with businesses with multiple locations.

Absolutely! This is a great way to see what your needs are and how we can help you most.

We offer several payment methods including debit and credit cards. We also have options for PayPal and Cash app. Of course we also accept cash but those payments must be taken in our office as agents are not authorized to do payment transactions.

No hidden fees at all! The agreed upon price is what we charge for the agreed upon services.

We are insured and bonded. Also all of our agents have agreed to criminal background checks and drug screening. Your home, your business, your safety is our top concern.

Currently we offer services from the mountains of western north Carolina to as far east as charlotte nc. Regardless of your location, your county or city, give us a call and let's see how we can help you.

Of course feel free to call our office to discuss anything that we can help you with. You can also go on to our website at www.globalclean.llc and leave us a review on Google. We also have Facebook. You can follow us there and provide feedback as well... We love feedback as it tells us not only how great a job we are doing but how we can further assist you.

All of our first time clients receive a 10% discount just by mentioning that they've read our FAQ's section. We also offer discounts for multiple locations and individuals who are on a regular cleaning program with our company. Let's see if we can work out a deal for you!